This session will begin with a short presentation and then evolve mainly into a discussion/conversation about best practices/techniques for training entry-level student staff in user support positions. The overall goal of this session: to share strategies and advice on training student staff. Attendees will be encouraged to share strategies and techniques that have worked well for them and strategies that have not worked well, when working with and training student staff. In addition, working with generation Z has it challenges and its rewards, how can we do better in terms of training and providing a positive work experience for this current generation of students? Come away with best practices, ideas on improving the training experience for student staff, and hopefully a group/network of colleagues where we can discuss and share information throughout the year.
Crawford, M. Best Practices for Training Student Staff.