Incident Management Process

Bossinger, S., and A. Barca. Incident Management Process.

During our session, we will give an overview of DoIT’s current Help Desk and NOC incident management process. We’ll talk about what you should do if you feel the process isn’t meeting your needs, and who you can talk to in order to remedy that situation. We also hope to have a collaborative discussion around ways we can work better to help each other get work done.