Division of Information Technology
Title: Low-Effort, and effective UX techniques for busy technologists
Discovering evolving user expectations through regular interviews with end-users has helped the MyUW team deliver a web application for thousands of diverse users that receives high user satisfaction ratings. We will discuss performing basic user experience interviews, recruiting participants, setting up a user interview, and asking the right questions.
As MyUW Outreach Lead, Jim Helwig works with partners on identifying projects or initiatives that can benefit by integration with MyUW to help users work smarter, faster, and safer. He looks for collaboration opportunities across campus, throughout the UW System, and with colleagues around the world. He has worked as a software developer, project manager, and team lead for the MyUW team and now focuses on strategy and outreach.