Building Trust in IT: competency, sincerity, and care, made practical
Hello World (Room 1570) & Virtual
Modernizing platforms, improving security, and rolling out new services are rarely limited by technology. More often, progress is constrained by trust. Trust between IT and its partners, and within IT across roles and teams. In this session, we’ll treat trust as a strategic asset and a practical operating model for getting hard work done.
We’ll use a framework for defining trust (including the behavioral components of competency, sincerity, and care) and translate it into actions IT leaders and practitioners can take immediately.
We’ll explore common gaps in trust patterns in higher education IT, and how listening, transparent communication, and constructive dissent help teams build credibility, navigate conflict, and restore trust when things go wrong.
We’ll connect trust to today’s pressure points: IT Federation, AI adoption, cybersecurity progress, and supporting a growing set of faculty expectations. Attendees will leave with a simple diagnostic, a set of trust-building moves, and prompts to use with their teams and partners.