We’ll be using Zoom Events as our prefered platform for this year’s conference. Watch this helpful video below to learn how to navigate Zoom Events.

How to Access the Zoom Event:

• From your emailed ticket (search “Zoom Events” in your email) > View Ticket > Join Lobby
• From any Live Session Page on the website
• Or access the Zoom Event here

Tips for Logging into Zoom Events:

• Make sure to log in with the same account with which you registered for the conference. If you try to use a different account, you will be asked to register again or receive an error message.
• If you used your UW account, be sure to select “SSO” on the login screen
  • Also, if you are registered as a speaker then be sure to select “SSO”
• If you select “SSO” be sure to enter the domain “uwmadison” (all one word, lowercase) to be brought to a NetID login

Need Day-of Tech Support?

Join our conference Slack and check out the #tech-support channel.

Accessibility

All sessions will have real time auto-captions enabled. Learn more about Zoom accessibility: https://zoom.us/accessibility/faq 

If you need accommodation to attend or participate in this conference, please contact us at itproconf@wisc.edu. All accommodation requests should be made no later than two weeks before the conference. We will attempt to fulfill requests made after this date, but cannot guarantee they will be met.

Before the conference

• Confirm that you are using the correct sign-on method for your UW-Madison account, and that you have the most recent version of the desktop client installed.

• Familiarize yourself with the attendee meeting controls. This tip sheet includes information on how to change your name or add pronouns once you have joined a meeting. 

• Optional: Set-up your camera and microphone
  • Audio: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Audio-  
  • Webcam Tips & Best Practices: https://esg.us/webcam-tips-best-practices/ 

• Optional: Customize your profile before the conference. These instructions explain how to add a profile picture to your Zoom account, set up a virtual background, change the skin tone for your in-meeting Reactions, and adjust the amount of videos you will see at one time. You can also access these controls during a meeting. 

Troubleshooting

Check for Outages: https://outages.doit.wisc.edu/ 

Internet Connection is unstable: 

• Close all programs on your computer except for the tools you are actively using
• Turn off your camera
• Move closer to your wireless internet router
• Check to see if your Internet Service Provider has outages

Run an internet speed test: https://www.speedtest.net/ 

See more information about troubleshooting common tech issues: https://kb.wisc.edu/helpdesk/99304. 

Contact the DoIT Help Desk for technical assistance.

Audio or Video Issues: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Audio-

Audio Echo: https://support.zoom.us/hc/en-us/articles/202050538-Audio-Echo-In-A-Meeting 

Finding the right controls: Check out the attendee meeting controls document

Ask for Help! Send the Host a direct message in the chat. In the participant panel look for the person labeled “host.” 

Session Etiquette

• Mute microphones when not actively speaking.
• Mute video unless you’re in networking events or small group discussion.
• Stay seated and stay present. Give the presenter and their presentation your full attention. 
• Be patient. Our moderators are managing a lot, so if they’re unable to read your question or comment immediately or unable to call on your raised hand, be patient.
• When the session ends, please leave the Zoom meeting.