2019 Session

Building an IT Community

Biography

Leah Scheide is a UW-Madison alum who first started working at DoIT as an undergrad with the Help Desk, during which time she began to help create and maintain content for the UW KnowledgeBase. Following graduation, she joined the KB team and eventually moved into the role of KnowledgeBase Service Lead. Through her time at DoIT, she has developed a passion for the intersection between service design, user experience, and product development.