Connecting Relationships to Results: Enhancing IT and Business Partnerships

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How can stronger IT-business relationships benefit your work, your organization, and the wider world? Drawing on 30 years of IT experience, including at the School of Medicine, we’ll use anonymized case studies and a visual “string map” to illustrate how focusing on relationships can save time and cut costs. You’ll learn actionable strategies to enhance collaboration, improve efficiency, and foster innovation. We’ll also connect these improvements to the Wisconsin Idea, showcasing the broader impact of effective IT partnerships.


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Redesigning Without Disruption: Transforming UW–Madison’s KnowledgeBase Editor

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Discover how we modernized the document creation and editing interface at the heart of the widely used KnowledgeBase (KB) application. Learn our approach to balancing technical constraints with significant user experience improvements while ensuring seamless transitions for campus users. This session reveals the careful and thoughtful planning that guided our successful update of this popular campus tool.


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Collaborating and Planning for AI Across the Universities of Wisconsin

Alumni Lounge

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Join representatives from UW-Milwaukee, UW–Madison and UW-Stout as we share our unique approaches to AI implementation on our campuses. Discover real-world techniques to engage with faculty and staff as they use AI. We’ll touch on ChatGPT integration, AI literacy initiatives, Microsoft Copilot pilots, and faculty research. Look beyond the here and now and learn how these institutions are planning for an AI-enhanced future across the Universities of Wisconsin.


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Planned Obsolescence: Turning a Technology Fallacy into a Leadership Strategy

Room 112

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Planned obsolescence is a long-held belief that technologies are designed to fail to create a lasting need for consumers to buy a new model. Just as naturally as technology falling out of sync with modern needs, it is natural that people move on to other opportunities. Leaders must prepare for that inevitability, creating structures that enable people to seek their next steps without unintentionally creating systems that collapse when they do. This session will discuss practical approaches to collaboration, documentation, delegation, and coaching that keep the work moving forward—regardless of staffing changes, budget challenges, or new leadership priorities.

View Jay’s Blog for this presentation


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Enhancing enterprise IT services: Strategies for improved scaling, support and impact

Small changes can make a big difference for your enterprise offering. In this session, we will explore ways to enhance the scalability, supportability and overall impact of your enterprise IT services.

Attendees will:

  • Discover proven techniques to increase the scalability of enterprise IT services
  • Explore real-world examples of successful enterprise IT service optimizations and their tangible benefits
  • Gain a deeper understanding of the advantages associated with each approach
  • Receive guidance on implementing these strategies within their own enterprise environments

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Choppy waters ahead! Insights on navigating IT mergers

Virtual

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IT mergers are a reality on our campus, bringing both opportunities and challenges. In this session, seasoned IT professionals who have survived not 1 but 2 recent IT mergers will share their experiences and insights. They will discuss strategies, benefits and challenges of local IT during these IT mergers

Attendees will:

  • Learn about the experiences of 2 IT leaders who have navigated multiple IT mergers
  • Discover techniques and strategies for leading teams through mandated change
  • Understand the benefits and challenges of local IT in a time of IT mergers

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