Room 112
Discover how the Office of Human Resources (OHR) used the KnowledgeBase API to streamline collaboration among multidisciplinary subject matter experts, empowering them to rapidly publish instructions for the transition from HRS to Workday.
Tag: Change Management
Planned Obsolescence: Turning a Technology Fallacy into a Leadership Strategy
Room 112
Planned obsolescence is a long-held belief that technologies are designed to fail to create a lasting need for consumers to buy a new model. Just as naturally as technology falling out of sync with modern needs, it is natural that people move on to other opportunities. Leaders must prepare for that inevitability, creating structures that enable people to seek their next steps without unintentionally creating systems that collapse when they do. This session will discuss practical approaches to collaboration, documentation, delegation, and coaching that keep the work moving forward—regardless of staffing changes, budget challenges, or new leadership priorities.
Presenter
Enhancing enterprise IT services: Strategies for improved scaling, support and impact
Small changes can make a big difference for your enterprise offering. In this session, we will explore ways to enhance the scalability, supportability and overall impact of your enterprise IT services.
Attendees will:
- Discover proven techniques to increase the scalability of enterprise IT services
- Explore real-world examples of successful enterprise IT service optimizations and their tangible benefits
- Gain a deeper understanding of the advantages associated with each approach
- Receive guidance on implementing these strategies within their own enterprise environments
Presenter
A Bright and Sunny Outlook: Overcoming email overwhelm with The Stack Method
Virtual
In 2021, Sara Hagen presented about the challenges of “Inbox Overwhelm.” Now, she’s back with the most effective solutions to manage the constant influx of emails based on The Stack Method. In this session, you’ll learn how to apply this method to streamline your email management process and boost your productivity.
Attendees will learn:
The fundamentals of The Stack Method and how it can revolutionize your email management
Practical tips for implementing The Stack Method in your daily workflow
Strategies for prioritizing and categorizing emails into action-oriented folders to ensure nothing falls through the cracks
Techniques for maintaining a clutter-free inbox and reducing email-related stress”
Presenter
Choppy waters ahead! Insights on navigating IT mergers
Virtual
IT mergers are a reality on our campus, bringing both opportunities and challenges. In this session, seasoned IT professionals who have survived not 1 but 2 recent IT mergers will share their experiences and insights. They will discuss strategies, benefits and challenges of local IT during these IT mergers
Attendees will:
- Learn about the experiences of 2 IT leaders who have navigated multiple IT mergers
- Discover techniques and strategies for leading teams through mandated change
- Understand the benefits and challenges of local IT in a time of IT mergers
Presenters
Museums and libraries: A roadmap for collaboration
Room 325/326
In this session, UW–Madison Libraries staff will share their experience and lessons learned from a recent partnership that extended the Libraries’ digital collections infrastructure to meet the needs of the Chazen Museum of Art. Join us to learn valuable lessons from a successful cross-campus collaboration, and take away strategies to effectively engage in large, complex IT projects with external partners you can apply to your own work.
Attendees will:
- Learn how the Libraries’ existing architecture, built from loosely coupled components, ensures that new features automatically become available for future collaborations
- Discover how project partners can take advantage of selected components that best suit their needs
- Understand how sustainability features of the core infrastructure are automatically applied to new partnerships
- Gain insights into standardized, flexible project management techniques that contribute to successful collaboration
- Explore ways to engage with stakeholders with varying levels of expertise and resources to gather requirements, meet usability goals, and participate in the design process
Presenters
Taking the pain out of onboarding new users
Room 325/326
This session will provide valuable insights and tips to make the onboarding process efficient and painless for new IT users, including admin staff, faculty and student workers. Discover best practices for communication, essential apps and critical documents to ensure a smooth transition. Learn how to create a better onboarding experience to set your new users up for success.
Attendees will learn:
- Strategies to streamline the onboarding process for all involved parties
- Effective communication techniques and essential tools to facilitate onboarding
- Methods for creating a welcoming environment and gathering feedback for continuous improvement
Presenter
Practical Advice for Supporting a Stuck Project
Room 313
This session offers a pragmatic examination of common inefficiencies and obstacles that can derail IT projects. Whether you’re a project manager, team lead or individual contributor, this session will provide you with insights you can use to overcome common project challenges.
Attendees will learn:
- Strategies for improving communication and collaboration within project teams
Presenter
Lessons from a Combined Service Desk
Description
MERIT library combined its Library Service Desks and IT Service Desk into a one-stop shop in fall of 2021 when we re-opened our Public Service space and everyone returned to campus. This is the story and lessons learned of our first year and half as a one-stop shop. Hear about the human and technical aspects of our process, successes and challenges.
We found that:
- There will be things you don’t think about in advance, even when you think you got it all.
- The first year may not always be pretty, but change provides great opportunity.
- It is best to prepare methods for feedback to monitor the adjustments in progress.
Presenter Information
Image Credit: Ella Tschopik