2018 Session

Title: Better external relations with CRM: A Wisconsin School of Business Story
Co-Presenter: Xiujuan Zhang
Description
At the Wisconsin School of Business (WSB), we see the immense value in building relationships with external partners because it is vital to our student placement as well as talent recruitment. We have set up a CRM (Customer Relationship Management) system specifically for tracking our relationship building activities. However, getting people to adopt the system is a constant uphill battle due to several reasons: change is hard, I track my contacts with email or excel file, I need to protect my leads, etc. We needed to be innovative and inspiring for a WSB-wide system adoption.
In this presentation, we will tell stories about our project governance structure and innovative processes, how we follow them closely to engage with stakeholders for their success. As of today, 8 of our BBA/MBA centers have nearly 500 advisory board members in CRM, ready to track their relationships! To carry this momentum, we expanded our learning sessions to a broader audience including students for CRM skills and best practices. With this solid user community in place, we will continue to leverage IT to transform WSB into a data-driven decision-making organization.
Our presentation has three parts: 1) introducing our business problem, 2) explaining our governance structure/process, 3) illustrating how our CRM system tracks external engagements.

Biography

Dean is the LRM adoption specialist for WSB. He works with partners in the school to ensure they are equipped with the knowledge and tools to effectively use the CRM platform. Dean previously worked as a student technician for ITS within WSB, graduating with degrees in marketing and information systems in May of 2017 before being hired to a full-time position within the office.

Biography

Robert is an IT people person who started making software in 1977. He came to UW Madison as a research scientist and scientific programmer in the mid-80s, left to be an e-commerce developer in the mid-90s, and returned in 2014 as a seasoned business analyst and agile practitioner and coach. Robert is currently a Business Systems Analyst III (Inst) in the DoIT Portfolio and Project Management Office, and was recently named as the lead people change facilitator for DoIT’s move towards Lean principles.

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2018 Session

Title: Bringing Continuous Assurance to your code with the SWAMP
Description:
The Software Assurance Marketplace (SWAMP) is a publicly available, open source, no-cost service that provides continuous software assurance capabilities and static code analysis to developers. Using multiple tools to regularly scan software is the cornerstone of continuous assurance – the practice of integrating software assurance into the continuous cycle of software development. Offering over 30 static analysis tools and support for 10 programming languages, the SWAMP’s high throughput computing infrastructure handles a large volume of assessments.
Try the SWAMP on the web at mir-swamp.org or download SWAMP-in-a-Box, a standalone application for on-premises software assurance. Plug-ins are also available for Eclipse, Jenkins, and Git/Subversion.
The SWAMP project is funded by the Department of Homeland Security Science & Technology Directorate and is a joint effort of four research institutions – The Morgridge Institute for Research, Indiana University, the University of Illinois at Urbana-Champaign, and the University of Wisconsin-Madison.
Learn more at continuousassurance.org.

Biography

Barton Miller is the Vilas Distinguished Achievement and the Amar & Belinder Sohi Professor of Computer Science at the University of Wisconsin-Madison. He is Chief Scientist for the DHS Software Assurance Marketplace research facility and is Software Assurance Lead on the NSF Cybersecurity Center of Excellence. In addition, he co-directs the MIST software vulnerability assessment project in collaboration with his colleagues at the Autonomous University of Barcelona. He also leads the Paradyn Parallel Performance Tool project, which is investigating performance and instrumentation technologies for parallel and distributed applications and systems. His research interests include systems security, binary and malicious code analysis and instrumentation extreme scale systems, parallel and distributed program measurement and debugging, and mobile computing. Miller’s research is supported by the U.S. Dept. of Homeland Security, U.S. Dept. of Energy, National Science Foundation, NATO, and various corporations.
In 1988, Miller founded the field of Fuzz random software testing, which is the foundation of many security and software engineering disciplines. In 1992, Miller (working with his then-student, Prof. Jeffrey Hollingsworth), founded the field of dynamic binary code instrumentation and coined the term “dynamic instrumentation.” Dynamic instrumentation forms the basis for his current efforts in malware analysis and instrumentation.

Biography

Daniel manages a small development unit at the Wisconsin National Primate Research Center. The unit maintains and non-human primate health record system, which is used by more than 200 users on a daily basis. He has five years of experience hiring and managing software developers. He completed his doctorate in Industrial and Systems engineering in 2016, while working full time. His focus area was in health systems engineering.

2018 Session

Title: Microsoft Always-On VPN: a seamless VPN experience for users?
Description:
People want to use their laptop as their primary computer no matter where they are (in their office, around campus, at home, or travelling). And they want all the services, support and security we provide for desktop computers. Microsoft Always-ON VPN promised to provide the holy grail of seamless always-on secure connectivity without non-technical users having to do anything new (just login as usual). We’ll share what we learned in this adventure., and how it is working for our end-users and IT staff.

Biography

John has worked as an IT professional in the Computer Sciences department since 1997 doing a variety of Unix and Windows admin tasks. Most recently, he has been focused on Windows desktop and server administration.

2018 Session

Title: Mountains Back To Molehills: Reducing Complexity & Confusion In Our Systems
Description:
Many of us plan (or hope) to make big improvements in our systems every few years through good system design decision when we upgrade or replace them. Big changes are risky and disruptive, and we often run out of time. We also have the opportunity nearly every day to make small improvements, if we recognize them. The Law of Conservation of Complexity says that some complexity actually helps us out, because, despite what we think or say, we don’t actually want simplicity. We’ll look at dependencies and loose coupling of systems, and things we can learn from UX and software development folks. We’ll talk about the Trojan horses vendors try to give or sell us using the great lie of TCO, and how there’s no such thing as free. On top of all of it we’ll use some of our own historical systems & interesting choices to illustrate all these topics and help us find some practices to better our daily lives.

Biography

Bob has spent 22 years at the UW-Madison in a variety of roles, from support to software developer to system administrator. He currently leads a team at the UW-Madison dedicated to designing, building, and operating various forms of IT infrastructure, both on-premises and on-other-premises. In his spare time he enjoys gardening, blogging, being sarcastic on Twitter, and watching his kids figure stuff out.

2018 Session

Title: Eyes on the Prize – Building & Steering Your Team Towards Project Success
Co-Presenters: Patrick Hare, Brian Goff
Description:
How do I manage relationships, risk, and change? How do I define success? What tools should I use? What methodology best fits my project?
Project managers and business analysts will share strategies for building your team, shaping and communicating risk, and dealing with the “I didn’t see that coming” moment!
Key Session Takeaways:

• Relationships – building a successful project team
• Risk – establishing a proper risk management policy and/or framework
• Change – managing change; recognizing the difference between organizational change management and change within a project
• Success – what makes a team and project successful?
• Tools / Methodologies – identifying what works best for you

Biography

Jeanette School considers herself a passionate, logical thinker that found a niche as a Business Analyst. She began her career in the Health Insurance space, before making the decision to move to Education Technology and Higher Education. Her role as a Senior Business Analyst within the Project Management Office started in January 2017. In her humble opinion, this field belongs to those that want to listen and learn. Her favorite types of projects involve collaborating on improvement initiatives to create solutions that automate cumbersome, manual processes. The savings in time helps provide areas with an opportunity to focus on higher value topics, like product strategy, user experience, data integrity, and analytics.