Bolan, Lindsay
Lindsay Bolan
Credentials: (She/Her)
Email: lindsay.bolan@fammed.wisc.edu
Address:
School of Medicine and Public Health (SMPH)
Department of Family Medicine and Community Health
ITSM Engineer
Biography
Lindsay Bolan is the lead ITSM Engineer at the School of Medicine and Public Health, currently overseeing the implementation of Atlassian Cloud as the unified service management platform for the recently consolidated Informatics and Information Technology department. In April of 2025, she earned the Atlassian Certified Administration Expert designation after obtaining the Atlassian Cloud Organization Admin, Jira Administration for Cloud, Managing Jira Projects for Cloud, and Managing Jira Service Projects for Cloud professional certifications.
Graduating from George Williams College with a Bachelor of Social Work degree in 2014, Lindsay began her career with the University of Wisconsin assuming that IT was simply a pit-stop on the way to becoming a clinical therapist or a community organizer. Instead, she discovered a talent for service management design and has spent the last 6 years designing, building, and continually improving ITSM systems. She channeled her passion for helping people to process improvement and automation, inspired by her social work training to always center the human element in work.