Lessons from a Combined Service Desk


MERIT library combined its Library Service Desks and IT Service Desk into a one-stop shop in fall of 2021 when we re-opened our Public Service space and everyone returned to campus. This is the story and lessons learned of our first year and half as a one-stop shop. Hear about the human and technical aspects of our process, successes and challenges.

We found that:

  • There will be things you don’t think about in advance, even when you think you got it all.
  • The first year may not always be pretty, but change provides great opportunity.
  • It is best to prepare methods for feedback to monitor the adjustments in progress.

Presenter Information

Image Credit: Ella Tschopik