In this session, UW–Madison Libraries staff will share their experience and lessons learned from a recent partnership that extended the Libraries’ digital collections infrastructure to meet the needs of the Chazen Museum of Art. Join us to learn valuable lessons from a successful cross-campus collaboration, and take away strategies to effectively engage in large, complex IT projects with external partners you can apply to your own work.
Attendees will:
Learn how the Libraries’ existing architecture, built from loosely coupled components, ensures that new features automatically become available for future collaborations
Discover how project partners can take advantage of selected components that best suit their needs
Understand how sustainability features of the core infrastructure are automatically applied to new partnerships
Gain insights into standardized, flexible project management techniques that contribute to successful collaboration
Explore ways to engage with stakeholders with varying levels of expertise and resources to gather requirements, meet usability goals, and participate in the design process
This session will provide valuable insights and tips to make the onboarding process efficient and painless for new IT users, including admin staff, faculty and student workers. Discover best practices for communication, essential apps and critical documents to ensure a smooth transition. Learn how to create a better onboarding experience to set your new users up for success.
Attendees will learn:
Strategies to streamline the onboarding process for all involved parties
Effective communication techniques and essential tools to facilitate onboarding
Methods for creating a welcoming environment and gathering feedback for continuous improvement
This session offers a pragmatic examination of common inefficiencies and obstacles that can derail IT projects. Whether you’re a project manager, team lead or individual contributor, this session will provide you with insights you can use to overcome common project challenges.
Attendees will learn:
Strategies for improving communication and collaboration within project teams
MERIT library combined its Library Service Desks and IT Service Desk into a one-stop shop in fall of 2021 when we re-opened our Public Service space and everyone returned to campus. This is the story and lessons learned of our first year and half as a one-stop shop. Hear about the human and technical aspects of our process, successes and challenges.
We found that:
There will be things you don’t think about in advance, even when you think you got it all.
The first year may not always be pretty, but change provides great opportunity.
It is best to prepare methods for feedback to monitor the adjustments in progress.
